ISO 9000 | From Wikipedia, the free encyclopedia
ISO 9000 is a family of standards related to quality management systems, outlines the requirements needed to ensure organizations meet the needs of its customers while striving to meet their expectations. The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies. ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles) on which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard have to fulfill.
Third party certification bodies provide independent confirmation that organizations meet the requirements of ISO 9001. Over a million organizations worldwide are independently certified, making ISO 9001 one of the most widely used management tools in the world today. Despite widespread use, however, the ISO certification process has been criticized[6][7] as being wasteful and not being useful for all organizations
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